With increasingly changing Business Environments, Risk Management is becoming mandatory standard for any foundation to succeed
ISO 31000:2009 provides generic guidelines for the design, implementation and maintenance of risk management processes throughout an organization.
This approach to formalizing risk management practices will facilitate broader adoption by companies who require an enterprise risk management standard that accommodates multiple ‘silo-centric’ management systems.
benefits from risk management:
ISO 10002:2018 customer satisfaction and complaint handling
ISO 10003:2018 customer satisfaction – Guidelines for dispute resolution external to Organizations
ISO 10004:2018 Quality management -- Customer satisfaction -- Guidelines for monitoring and measuring.