{"id":49,"date":"2023-08-26T06:22:10","date_gmt":"2023-08-26T06:22:10","guid":{"rendered":"http:\/\/kuwait-iso.com\/?page_id=49"},"modified":"2023-10-27T07:20:15","modified_gmt":"2023-10-27T07:20:15","slug":"iso-10001-certification","status":"publish","type":"page","link":"https:\/\/kuwait-iso.com\/iso-10001-certification\/","title":{"rendered":"ISO 10001\/2\/3\/4"},"content":{"rendered":"
ISO 10001:2018 provides guidance for planning, designing, developing, implementing,\n maintaining and improving customer satisfaction codes of conduct. ISO 10001:2018 is\n applicable to product-related codes containing promises made to customers by an organization\n concerning its behavior. Such promises and related provisions are aimed at enhanced customer\n satisfaction. Annex A provides simplified examples of components of codes for different\n organizations.\n <\/p>\n
\n ISO 10001:2018 is intended for use by organizations regardless of type, size and product\n provided, including organizations that design customer satisfaction codes of conduct for use by\n other organizations. Annex C gives guidance specifically for small businesses.\n <\/p>\n <\/div>\n
This ISO has many versions, including:<\/p>\n
<\/i>ISO 10002:2018 customer satisfaction and complaint handling<\/p>\n <\/li>\n <\/i>ISO 10003:2018 customer satisfaction \u2013 Guidelines for dispute resolution external to\n Organizations\n <\/p>\n <\/li>\n <\/i>ISO 10004:2018 Quality management -- Customer satisfaction -- Guidelines for monitoring and\n measuring.\n <\/p>\n <\/li>\n <\/ul>\n <\/div>\n \n <\/div>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>